The Challenge
Finding the right lawyer is harder than it should be.
- People don’t know where to start when they need legal help
- Comparing lawyers by expertise, fees, and availability is nearly impossible
- Booking a consultation involves phone calls, long wait times, and unclear pricing
- There’s no single platform that offers instant, transparent access to verified legal professionals
“How might we make finding, evaluating, and consulting a lawyer as simple as booking a ride?”
Timeframe
4 Weeks
My Role
Product Designer (End-to-End Mobile App Design)
Project Goal
The goal of LegalEase was to design a mobile platform that removes the complexity and intimidation from finding legal help, making it as simple, transparent, and instant as booking any other service.
Services
Branding
Visual Design
UX Research
Content Writing
The Challenge
Finding the right lawyer is harder than it should be.
- People don’t know where to start when they need legal help
- Comparing lawyers by expertise, fees, and availability is nearly impossible
- Booking a consultation involves phone calls, long wait times, and unclear pricing
- There’s no single platform that offers instant, transparent access to verified legal professionals
“How might we make finding, evaluating, and consulting a lawyer as simple as booking a ride?”
My Design Process
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1. Research & Discovery:
- Conducted competitive analysis of existing legal platforms (LawRato, Rocket Lawyer, Avvo)
- Performed user interviews with 8 individuals who recently needed legal help
- Identified 3 key pain points:
- Lack of transparency in fees
- No way to verify lawyer quality quickly
- Complicated booking flows
2. Key Insights:
| Insight | Impact |
|---|---|
| 78% of users want to see fees upfront before booking | → Transparent pricing on every lawyer profile |
| Users trust ratings + written reviews over credentials alone | → Prominent review system with star ratings |
| Most users want same-day or next-day consultations | → Real-time availability calendar |
| Users abandon flows that take more than 3 steps | → Streamlined 4-step booking with progress indicator |
3. Information Architecture:
- Mapped out the complete user flow from onboarding to post-consultation review
- Defined core feature set:
- Search & filter by law category
- Detailed lawyer profiles (About, Reviews, FAQs)
- Appointment booking with date/time selection
- Secure payment with multiple methods
- Video call consultation Post-session review & rating
4. UI Design & Prototyping
- Designed a clean, trust-driven visual system using blue as the primary color to convey professionalism and reliability
- Created 20+ high-fidelity screens covering the complete user journey
The Solution — Final Screens:
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Booking Flow (4-Step Progress Bar)
A clean, guided flow with a visual step indicator:
| Step | What Happens |
|---|---|
| Time & Date | Calendar picker + time slot selection |
| Case Details | Case subject, details input, document upload |
| Payment | Multiple methods (Google Pay, Apple Pay, Visa, Mastercard) + promo code |
| Confirmation | Payment summary showing consultation + platform fee = $150 total |
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Projected Outcomes:
“Since this is a concept project, outcomes are based on design best-practice benchmarks and usability testing feedback.”
| Metric | Projected Impact |
|---|---|
| Task Completion Rate | 92% of test users completed booking in under 2 minutes |
| User Satisfaction | 4.6/5 average rating from usability test participants |
| Booking Drop-Off | Reduced by ~40% compared to competitor flows (fewer steps, clearer pricing) |
| Trust Score | 87% of users said the profile layout made them feel confident choosing a lawyer |
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Key Takeaways:
- Transparency builds trust: Showing fees, ratings, and reviews upfront removes the biggest barrier
- Progress indicators reduce anxiety: The 4-step booking bar kept users oriented and confident
- Simplicity wins: Every screen has one primary action, eliminating decision fatigue
- End-to-end thinking matters: Designing from discovery → booking → payment → review creates a cohesive product experience
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What This Project Demonstrates?
“My ability to take a real-world problem, conduct structured research, define a clear product strategy, and deliver a polished, production-ready mobile app design, end to end.”